Question 1

What makes PrepIQ different from other platforms?

Accepted Answer

PrepIQ isn't just a question bank. It's a data-driven engine. We use smart telemetry to track your weaknesses, time taken per question, and accuracy trends, providing you with a highly personalized study path that saves time and maximizes scores.

Question 2

Is there a mobile app available?

Accepted Answer

PrepIQ is currently a highly optimized Progressive Web App (PWA), meaning it works perfectly on your mobile browser. A dedicated native app for iOS and Android is in our development roadmap.

Question 3

Are the questions bilingual (Hindi/English)?

Accepted Answer

Yes! Most of our test series and saved questions support a quick toggle between English and Hindi to ensure you can study in your preferred medium.

Question 4

How are the mock test scores calculated?

Accepted Answer

Our scoring algorithm strictly mirrors the real examination patterns, including negative marking schemas. The percentile ranking you see is calculated dynamically against thousands of other active users in the PrepIQ community.

Question 5

Can I pause a mock test and resume it later?

Accepted Answer

Full-length mock tests simulate real exam conditions and cannot be paused. However, our 'Practice Sets' and 'Concept Quizzes' can be paused and resumed at your convenience.

Question 6

Where do my 'Saved Items' go?

Accepted Answer

Whenever you bookmark a question during practice or from the mock test review screen, it goes straight to your 'Revision Vault' (Saved Items Tab) in your profile. You can review the solutions there anytime.

Question 7

Is the exam interface exactly like TCS iON?

Accepted Answer

Yes, our mock test UI is specifically designed to replicate the TCS iON interface used in major government exams (like SSC, RRB, and State Exams) to remove exam-day anxiety.

Question 8

Why is the Leaderboard locked for me?

Accepted Answer

To ensure a highly competitive environment, the Global Leaderboard unlocks only after you cross the 2500 XP threshold. You can earn XP by reading concepts, taking practice quizzes, and completing mock tests.

Question 9

Who can post in the Community Feed?

Accepted Answer

All registered users can post doubts, strategies, and tips in the Community tab. However, to maintain quality, all user posts are reviewed by our admin team before they go live on the global feed.

Question 10

What is the Official Tab in the Community?

Accepted Answer

The 'Official' tab shows verified posts directly from the PrepIQ admin team. This includes important exam notifications, highly curated study materials, and platform updates.

Question 11

How do I turn on Dark Mode?

Accepted Answer

You can easily toggle between Light and Dark mode from the Hamburger menu on mobile or the top navigation bar on desktop. You can also permanently set your preference in the 'Settings' tab of your profile.

Question 12

How do I change the font size of questions?

Accepted Answer

Go to Profile > Settings Tab. Under 'Preferences', you will find a Font Size dropdown. You can choose between Small, Medium, and Large, and it will apply to the entire app instantly.

Question 13

What should I do if the app is loading slowly?

Accepted Answer

Usually, this is due to a slow internet connection. However, if the issue persists, try navigating to your Profile > Settings Tab, and click the 'Clear Cache' button to refresh the app data.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major Credit/Debit cards, UPI (GPay, PhonePe, Paytm), and Net Banking through our secure payment gateway partner, Razorpay.

Question 15

Can I upgrade my free account later?

Accepted Answer

Absolutely! You can upgrade to PrepIQ Premium at any time from your Profile Dashboard or the Pricing page to unlock unlimited mocks, advanced analytics, and priority support.

Question 16

Do you offer refunds?

Accepted Answer

Due to the digital nature of our content, we generally do not offer refunds once a subscription is activated. We recommend trying out our free mock tests before committing to a premium plan.

Frequently asked questions about PrepIQ.